Items must be returned within 30 days of purchase in like new condition with original packaging.
See exceptions below. To return an item, call us toll free at +370 633 31831 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted. The cost of the returned items, less shipping charges will be promptly credited via the payment method used after the package has been received and inspected by our warehouse staff. It may take 5-7 days for your bank to process the credit after we have initiated the transaction.
If you have received a defective item, please contact us at +370 633 31831
Return Shipping Costs
Ekoeuropa covers return shipping costs (for Europe orders only) if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid DPD label to return the product(s) to us in this situation.
Items returned for reasons other than defect or Ekoeuropa error will not be provided with a pre-paid DPD return label. These returns include reasons such as “changed my mind,” “did not like the product” and “ordered the incorrect product”.
International orders will not be provided with a pre-paid DPD return label.
All return packages must be received within 30 days of the date your order shipped with us. Any custom blended or private label products cannot be returned. These items are made specific for your company.