Frequently asked questions.
Waterless Car Wash
It all depends on several factors: size of your car, dirtiness and a number of people cleaning the vehicle. Here are the average estimates:
– Compact: 10 min
– Mid-sized: 15 min
– Large SUV: 20 min
One of the options is to run the car to a self-serve wash and knock oﬀ the heavy soils. You can then follow-up with a normal Eco Touch® Waterless Car Wash even if the car’s surface is still wet.
It depends on some factors: vehicle size, how dirty your car is, how good you are at cleaning (ﬁrst time users use more product until they get used to this washing type), if it is the ﬁrst time your car is being washed with Eco Touch® (the more you use our product, the smaller yield, as the car is covered with protective surfactants). Our average yield is 150 ml per car. Depending on the factors above, you can use from 1/3 to the whole 500 ml bottle.
No, when used properly our products will not scratch the car’s paint. The surfactants (soaps) in our formula help lift the dirt and suspend it from the car’s surface. If there is heavy mud, salt, or sand you will want to pre-rinse these areas ﬁrst. When wiping the Waterless Car Wash formula from the surface of the vehicle, use light strokes to pick up dirt. There is no need to aggressively rub the formula on the car’s surface.
We strongly suggest you apply our waterless car wash on a cool car panel for optimal results. Since our formulas are water-based they will evaporate quickly if sprayed on a hot car panel. This can lead to streaking if you do not remove them in a timely fashion.
Eco Touch® Waterless Car Wash is an excellent cleaner and protectant for the exterior of the car. However, we also oﬀer other products such as All Purpose Cleaner for cleaning the extremely dirty surfaces, removing hard spots and bugs or extremely dirty wheel cleaning. We also oﬀer Carpet + Upholstery and Dashboard Protect cleaners for interior surfaces as well as other products forming our full range of car care line.
This is a waterless product. Plumbing should not be an issue. You can use it on paint, plastic, rubber and leather with no issues. So, even if you poured the bottle down the drain (even though, we do not advise doing that) it will not cause any problems at all regardless the type of pipe involved.
There are actually many diﬀerences between the various waterless car wash products out there. Here are some questions to ask when viewing the vast array of products:
⁃ Water-based or petroleum distillate based formula?
⁃ Full ingredient disclosure on packaging and all CAS numbers on MSDS sheets?
⁃ Does formula contains protective agents (e.g. silicone emulsion, carnauba wax, PEG)
⁃ Is there Isopropyl Alcohol used in the formula?
⁃ Are bottles and sprayers 100% recyclable?
⁃ Can the formula be used on both paint & windows?
⁃ Is the product a private-label brand?
⁃ Where is the product made?
⁃ Are there fragrances or dyes? Are they synthetic or natural?
⁃ Aerosol or pump sprayer?
You should consider all of the above-mentioned factors before making your purchase.
The amount of time between waxing a car depends on several diﬀerent factors:
⁃ Where you live (warm or cold)
⁃ Type of car paint
⁃ Quality of wax product applied
⁃ Number of hours exposed to sunlight daily
All these variables can greatly inﬂuence how long a wax will remain on the vehicle surface. Products such as Eco Touch® Quick Wax can be safely applied once a month without causing build-up on the clearcoat surface.
It is perfect to clean all the greasy hard surfaces of your car, it will also help you to take the bugs off your car bonnet. But there are in fact so many ways where you can use All Purpose – and that’s not only for your vehicle. We have also tried using it for showers, sinks or the oily surfaces in your kitchen. It is extremely helpful for cleaning your extractor.
Carpet + Upholstery
It depends on the inside temperature of your car but generally it takes about 1 hour.
Our cleaner is water-based cleaner.
We do not use strong, toxic fragrance. It smells clean, natural and fresh.
All of our products expire 3 years from the date of manufacturing.
Our cleaner is water-based cleaner.
We have lots of other FAQs in our expanded section that can direct you to a variety of categories. We have answers for everything from how to properly use your own Eco Touch® products to the terms and conditions of the shipping and payments. Please help us manage email volume by visiting the rest of our FAQ section before sending a message to the Eco Touch® Customer Success Team. If you have an inquiry that has not been addressed, we will be more than happy to answer.
PAYMENTS & SHIPPING
We currently accept credit or debit cards of most European banks and payments through Paypal.
We use DPD (in the EU) and Lithuanian Post (outside the EU) as our preferred shippers. The time we need to prepare your shipment depends on item quantity of your order, the time of the year (it takes longer for us to prepare your shipment in the last quarter of the year) and our overall order load. We start working on your order the next business day and it should not take us longer than 3 business days to pack and ship your order (our warehouse is closed on holidays and weekends). We will inform you if there are any issues with your order.
We use DPD (inside the EU) and Lithuanian Post (outside the EU) as our preferred shippers. The shipping cost depends on the weight of the package and how far away you are.
To find your exact shipping cost, place the items you would like to order in your shopping cart, continue on to the next step in the checkout process, and enter your address.
Please note that we are VERY aware that shipping is expensive. We pass on the direct shipping cost that we pay to DPD and Lithuanian Post and we never add a handling or service fee of any kind. You pay what we pay and we agree that it’s a lot!
We have no control over these prices, unfortunately.
As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route.
It can take 3-5 workdays with DPD (shipments inside the EU) and 5-12 workdays with Lithuanian Post (shipments outside the EU) for the package to reach you in Europe.
For more information or if you do not receive your package in 20 workdays from the day your order is shipped, please, contact us at firstname.lastname@example.org.
We always give your contact details to our preferred couriers (DPD and Lithuanian Post). Most of the time they contact the recipient before the delivery.
Of course, if you what to have your tracking code and oversee the delivery of your order yourself, we will provide it for you. Please, contact us at email@example.com and we will provide it for you.
Moreover, be aware that it takes 3-5 workdays with DPD (shipments inside the EU) and 5-12 workdays with Lithuanian Post (shipments outside the EU) for the package to reach you in Europe.
If you encounter issues with the delivery, let us know.
No, we do not ship outside Europe. If you are living in non-European country, please, feel free to order on www.ecotouch.net.
RETURNS & REFUNDS
If you change your mind when you receive the delivery, you may return it for a full refund in 100 days providing that the goods are unused and in their original packaging. The cost of returning unwanted goods is your responsibility. A refund will be made to the bank account used to purchase the goods once the goods have been returned and checked.
If any item is faulty or damaged on receipt, please let us know within 3 days of delivery. Depending on the damage, we may send you a replacement or give you a full refund. We will ask you for photographs to help us ascertain the problem.
Refunds or replacements for damaged goods will not be made if not reported within 3 days of delivery of the product to you. Refunds for faulty or damaged goods will be made to the bank account used to purchase the product.
Sorry, but you will have to pay return costs if you want to exchange the item. To avoid this hassle, please make sure to check your shopping cart before placing an order.
The time we need to prepare your shipment depends on item quantity of your order, the time of the year (it takes longer for us to prepare your shipment in the last quarter of the year) and our overall order load.
We start working on your order the next business day and it should not take us longer than 3 business days to pack and ship your order (our warehouse is closed on holidays and weekends). We will inform you if there are any issues with your order